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Good Governance Good Governance Good Governance Government = Services = Information E-Government: User-End Focus E-Government: New Paradigm Bureaucratic E-Government Bureaucratic E-Government Experience of São Paulo StateSecretariat of Finance Experience of São Paulo State Secretariat of Finance SIAT: Tax Administration Integrated System SIGOF:Financial and Budget Management System SIGOF System of Materials and Services Management G2B Exchange Price dispersion: Coffee G2B Exchange Effective Price ReductionB2B Private Sector New EconomyNew GovernmentE-BusinessE-GovernanceGood Governance•High-quality public services (adding value) produced with efficiency and effectiveness arerequired by the citizen and the communities•Government subordinatedtocommunity•Devolution, decentralization andregional andlocal authonomy, particulary reducingcentralized controls•Improving the human capital and technologies available to the public managers andempoweringtheemployeesto be able toreachperformance goalsGood Governance•Transparency,participation and accountability•Using competition to improve efficiency and new partnerships with the privatesector•New computing and communication technologieswill shape Good GovernanceE-Governance RevolutionGood Governance(1)Government and Citizen(PoliticsandServices)(2)Politicians andCivil servants(3)LegislativeandExecutive(4)Governmentand Market(5)Government and Private Sector and NGOs(6)Federal Government and Local Government(7)National-State and International InstitutionsTheNewInformationTechnology will define the changes on the process and institutions that regulate the relationships between_Government= Services= InformationServices(1) Publish(2) Interact1.Physical2.Information Interaction(3) Transact1.Buy and sell goods and services2. Compulsory InformationE-Government: User-End FocusTodayNew ParadigmDepart/AgencyUnjoinedBack officeSeparatePhysical government deliveryProducer driven service deliveryJoin-upBack-officeMultiple/mixed channelCitizen focused service deliveryE-Government: New ParadigmBureaucraticE-GovernmentHierarchy, norms androutinesAssymetric InformationUn-joined job routinesPaperworkTime-consuming processEffective control and focus on performanceAccesible and networked informationJoined E-servicesPaperlessTime-saving process : on-line answersNew Government ParadigmBureaucratic E-GovernmentExperience of São Paulo StateSecretariatof Finance•ClearFutureVision: New Paradigm•Strong leadersand modernization teams•Using the bureaucratic system to change•Empowerment of employees and continuous negotiation•Investmentin hardware and network;•Unified policy for development of information systems•Bench mark automation;•Integratedmanagerialsubsystems;•Racionaliazation of workflow;•Rengeneering;•Changeof Paradigm.Experienceof São Paulo StateSecretariat of FinanceSIAT: Tax Administration Integrated System•IntegratedDatabases andData Warehouse;•Supply of organized informationfor taxcontrol andfiscalization;•Supplymanagerialinformationsfor planningandperformance evaluation;•Electronic services for tax payers•Production,storing and classificationof informationandknowledge;•Sharingof knowledge and best practicesSIGOF:Financial and Budget Management System•Integrated Databases and Data Warehouse•Integrated systems of management:purchasing, financial,assets, materials, budget and human resources•Execute and control electronic expenditure giving transparency•Integrate andorganize thebudget, financial and expenditure informationsfor planning, control and performance evaluation•Networked intelligence and knowledge managementCONTROLSystem of Materials and Services Management •Purchasing/Procurement•G2B Exchange•Purchasing Card•Procurement/Contracts–Workflow•InventoryG2B Exchange1.Agregation and integrationof sellersandbuyersto do financial, logistic and commercial transactions2.Self-regulated system3.Electronic auction: competitive and dynamic price formation4.Transparencyandbetter purchasing policiesHuge price dispersionCompetitive price formation and price reductionHigh operational costsBureaucracy reduction andpurchasing efficently, low priceNonstandard goodsStandarized and high quality goods Face-to-face negotiationOn–linenegotiationLack of purchasing policiesAggregation, sincronization and purchase planningLack of transparencyTransparency to community and public sectorTodayG2B ExchangeUn-joined managerial systemsIntegrated managerial systems/ERPPricedispersion: CoffeeSIGEO -SIAFÍSICO JAN-SET 99G2B ExchangeDynamic Price FormationFull InformationEfficient Market.Effective Price ReductionB2B Private Sector*Estimativas sobre os Clientes da Empresa em1999** Expertise Andersen ConsultingTelecomunicações5%-10%PC e LANs (ComputseRedes Locais)15%-20%Periféricos(incl. Data Center)15%-20%ServiçosdeManutenção25%-30%Programadores Contratados5%-10%Custos Estimados por Fontes Requisitantes*CommoditiesRequisitadosTI e TelecomEconomiasEstimadas** -% Mala Direta20%-30%Formulários,Papéis, Envelopes15%-30%Estoques 15%-30% Serviçosde Courier6%-12% Serviços PúblicosEffective Price ReductionElectronic Auctions on São Paulo State´s G2B Exchange Auctions 3.284